About us

EZY care is a registered NDIS provider operating in New South Wales and Victoria. Our services cover metro Melbourne regional areas of Shepperton and Warragul.

We are a specialist service providing support to participants living with ASD, Psychosocial disabilities and Trauma. 

Our supports are based on the Positive Behaviour Support and Trauma informed care framework.  

Service Recipient Says

"I am incredibly grateful for the support I received from Pulse Support. Their team was attentive, compassionate, and truly understood my needs. Thanks to their dedication, I have gained confidence and independence in my daily life. I highly recommend their services."

Sarah Thompson

"Pulse Support has been a game-changer for me. Their support coordinators went above and beyond to connect me with the right resources and services. With their guidance, I have been able to achieve my goals and live a more fulfilling life. I can't thank them enough."

David Rodriguez

"I cannot speak highly enough of the mental health support I received from Pulse Support. The counselors were empathetic, non-judgmental, and provided a safe space for me to heal. Their expertise and genuine care have made a tremendous difference in my journey towards mental well-being."

Emma Johnson

Staffing Model

Our experience in the sector, helped us to identify that Cert IV in disability is simply not enough to evidence the proficiency and skills of support professionals. We identified that at times, there are still skills gaps and this leads to practice gaps and risk to participants. 
Our support staff are put through our own training when they join. This ensures that they fit out service goals and possess the right skills for the participants they are allocated to.  

Staff Training Program Covers 

Medication administration and management 
Positive behavior management and BSP implementation (Restrictive Practices) 
Report writing and data collection (Incident reporting and Case noting) 
Communication Tools  
Trauma informed training  
WH&S 
ASD Specialized Support Training 

 Specialised support professionals  

 Positive behavior support worker 

  • Trained in the principles of positive behavior support. The training equips staff to not rely on restrictive interventions, rather trains to teach replacement positive behaviors by working consistently and collaboratively resulting in elimination of restrictive interventions and better quality of life. The staff are also assessed for temperament, aptitude, and attitude.   

Community support worker  

  • Trained and assessed in the key areas of planning skills, effective time management, responsiveness in the community. This group of staff is also trained in knowledge of Melbourne and local areas to ensure effective community access.  
  • Our community access model also has a day Centre style aspect where the staff trained are trained to conduct day centre individual or group activities safely.  

Mental Health Support workers  

  • Trained in mental health first aid 
  • Crisis identification and response 
  • Data collection and trend assessment 
  • Working with mainstream mental health professionals 

SIL Support Staff  

  • These workers are trained managing 24/7 accommodation houses 
  • All the above training depending on the participant.  
  • Emergency management and disaster preparedness.  
  • Maintenance and WHS reporting procedures.  
  • SIL funding structure and data collection. 
  • Driver training.

Model of Support

In line with our belief that no one size fits all, we design all supports around each participant and their needs.  

Our services  

Crisis and Emergency respite  

This service is designed for participants that need respite on short notice. Once we receive a referral, we put a team together consisting of appropriately skilled staff who are usually on standby. We keep a ready-to-go setup for when the respite is needed in an area where one of our houses is unavailable. We usually would source alternative accommodation which we usually get on the same day.  This service design ensures stability and safety in its design.  

SIL Services  

We have SIL vacancies across Melbourne, we work with reputable SDA builders to deliver thoughtfully constructed homes that meet the needs of the participants. In our SIL houses, we understand that this is our participants home and it needs to be a home not a facility, therefore from the deliberate design we set up the home with input from the participants and their supporters. Our staff are trained on how to manage groups of participants, respecting their privacy, dignity and supporting quality of life.  

Community Access and Creative day supports